- ERP, NetSuite, Sage Intacct
A smooth ERP rollout isn’t just a nice-to-have; it’s essential for maintaining operational continuity and achieving strategic goals. In fact, studies have shown that around 50-75% of ERP projects fail to meet expectations, often due to poor planning and execution. This makes it crucial to avoid mistakes during the implementation phase to ensure your investment delivers real results.Â
When implemented successfully, an ERP system can help organisations improve decision-making and scale efficiently. But when mistakes occur, it can lead to costly setbacks, frustrated teams, and missed opportunities that can disrupt the flow of your business.Â
This blog reflects the insights we gained from attending the Lumenia ERP HEADtoHEADâ„¢ event in Ireland, where organisations planning to upgrade or replace their ERP systems came together to explore leading ERP vendors and their products.
Managing ExpectationsÂ
Setting realistic goals right from the start is key. Make sure that everyone involved – employees, senior leaders, and stakeholders knows what’s coming, what to expect, and when. This includes changes to daily operations, training schedules, the ERP rollout, and the timelines for each phase. Sharing your end goals and project timelines keeps everyone aligned, ensuring a smooth transition and strong long-term outcomes. By taking the time to plan, you can prevent misunderstandings, frustration, and delays.Â
Internal Project Management ResourcesÂ
Having a strong internal project management team is a must for ERP success. Your team should deeply understand your current business operations and the new ERP system. They’ll be crucial in guiding the project and making sure the new system is tailored to your needs. Involve key employees who know the ins and outs of daily operations – they’ll spot potential issues early and help ensure a seamless implementation. A well-rounded project team can make all the difference in delivering a successful ERP launch.Â
Commitment from Leadership
Senior leadership buy-in is critical. When the senior leadership team (SLT) fully supports the project, it sets a positive tone for the whole organisation, encouraging other managers and departments to get on board. With their backing, projects move forward more smoothly, especially when unexpected challenges arise, or extra resources are needed. Their commitment highlights the importance of the ERP project, keeping everyone engaged and motivated to see it through.Â
Communication is Key
Clear communication is essential for any ERP project. Make sure everyone, at all levels, understands the project’s goals, timelines, actions, and any changes to daily operations. Regular updates, feedback opportunities, and open conversations help avoid confusion and keep the project on track. Good communication builds trust and unity, which are vital for maintaining momentum during times of change.Â
Super User GroupsÂ
Super users are your internal champions – those who truly understand the new ERP system and see the value it brings. They can boost user confidence, promote the benefits, and help others adapt to the new software. Think of them as your go-to experts, helping to spread enthusiasm and ensure that the ERP system is embraced across the organisation.Â
TrainingÂ
Proper training is essential for effective ERP use. It’s not just about teaching employees how to navigate the system; it’s about building their confidence. Well-trained staff can use the ERP to its fullest potential, making the transition smoother and helping the team adapt more quickly.Â
TestingÂ
Thorough testing helps you catch and fix issues before the system goes live. It’s your chance to make sure everything works as it should and that it integrates smoothly with your existing processes. Testing helps you resolve potential hiccups before they disrupt your day-to-day operations, ensuring a smooth go-live experience.Â
After Implementation SupportÂ
Post-launch support is just as important as the implementation itself. It helps address any issues that pop up, making sure your system performs as expected and giving your team the confidence to use it effectively.Â
Data MigrationÂ
When moving to a new ERP system, make sure you have enough internal resources to manage data migration. A well-executed migration safeguards your data and ensures a smooth transition from your old system to the new one.Â
Our Approach to a Successful ERP ImplementationÂ
At the Noledge Group, we bring extensive knowledge and experience to every ERP implementation. Our approach involves four key steps to ensure success:Â
• Engagement: We work closely with your team throughout the implementation process. From the initial workshop, we map out the project and ensure the right team is in place from the start.Â
• Adaptation: Continuous improvement is essential. As your business evolves, your ERP solution should, too. We make sure it grows with your needs.Â
• Right First Time: Our Right First Time approach helps us identify potential issues quickly. This vigilance ensures a smooth transition and helps you stay ahead of challenges.Â
• Implementation: We focus on continuous improvement, taking each step thoughtfully to ensure transparency and thoroughness.Â
The Noledge Group’s offerings – Sage Intacct and Sage 200 through our Envisage company, and NetSuite through our OSSM company are tailored to help businesses like yours thrive. Our collaborative approach helps identify potential challenges early, giving you a smoother ERP journey and the confidence to achieve your growth ambitions.Â
For over 20 years, we’ve built strong relationships with our customers, driven by our passion for delivering ERP solutions that truly transform businesses. If you’re a growing company looking to learn more about how ERP systems can drive your success, fill out our contact form, and let’s take the next step together.Â
About the Author
Sinéad Galligani
Sinéad has been involved in the software industry, particularly in ERP, for over 25 years. Her career has spanned various roles, including Account Management, Key Account Management, and Business Development. In 2013, she became the Marketing Manager for The Noledge Group and now serves as the Chief Marketing Officer (CMO).